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FAQs

 

Delivery

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Questions & Answers

Delivery

Can you delivery at specific time ?

We try our best to deliver at specific time if orders are placed before 5pm on Monday to Saturday and 4pm on Sunday.

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Can you deliver my order on Sunday?

We do deliver on Sunday as long as orders are recieved before 4:pm

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Can you deliver my order today?

Need to send flowers for a last minute gift? Never fear – we’re here to save the day! As long as you place your flower order before 3:00 PM in your recipient’s   time zone (Monday-Friday, 12:00 pm on Saturday and Sunday), we can get your flowers there the same day. There’s no additional surcharge for same day delivery service, so quick! Order now.

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Can you deliver my order today?

Need to send flowers for a last minute gift? Never fear – we’re here to save the day! As long as you place your flower order before 5:00 PM  (Monday-Friday, 4:00 pm on Saturday and Sunday), we can get your flowers there the same day. There’s no additional surcharge for same day delivery service, so quick! Order now.In fact, we can deliver flowers within an hour in most of all cities

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Can you deliver to a gated community, secure building or military base?

Of course we can…with a little anticipation! Be sure you give us a daytime phone number for the person receiving the flowers. Two phone numbers are twice as nice! And put a note in the Special Instructions section of the order to let us know it’s a secure area or building. Some facilities will allow delivery to a gate guard or main office, so let us know if that’s an option.

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Can you deliver to a hospital?

Nothing beats flowers and balloons to brighten a hospital room! We will deliver a beautiful bouquet or green plant to the front desk at the hospital. A hospital employee or volunteer will take it from there. Check out our sunny, cheerful selections now. Read our guide to sending hospital flowers to learn about ICU   and patients who have been discharged policy.

 

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Can you schedule a delivery at a specific time for a funeral?

Absolutely! Sympathy arrangements take priority in the florist business. If you say, for example, “memorial service at 11:00 AM,” we’ll make a special effort to deliver the arrangement the day before or early in the morning.

 

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What do you do if there’s no one home when you deliver?

It depends on what YOU prefer! Usually the florists instruct delivery drivers to   bring the flowers back to the shop for safekeeping. If you prefer that we leave   your gift with a neighbor, in the Special Instructions section of the order type “If no one’s at home, leave it with a neighbor.” In either case, the recipient will be notified with a message on the door or a voice mail from the florist.

 

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Will you leave an arrangement on the porch or front step?

We will, but usually we’d rather not. Hot sun, wind, freezing temps, dogs and cats can wreak havoc on your gift very quickly. Of course, we’ll honor your request if you put a note in the Special Instructions section saying “please leave it at the door if no one is at home.” Or if the shop has contacted the recipient and knows they will be home soon, they might make an exception.

 

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Website

I entered a promotional code, but I didn’t get a discount. Now what do I do?

you get only one discount per item. If the bouquet you ordered is already discounted, your promo code will not apply.

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I didn’t get a confirmation. How can I know you got my order?

If you didn’t get a confirmation, there’s a very good chance there was a glitch and your order did not complete. To confirm your order, send us an email through the online customer contact form. If you email, send us your name, the email address, and your phone number as you entered them in the order form. Do not email your credit card information.

 

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What can I do if I keep getting error messages on your website?

Try this: delete your cookies and temporary Internet files in your browser, and restart the program. In Microsoft Explorer™ click on Tools> Internet Options. In the pop-up window, under Browsing history, choose Delete. In the next window, check Temporary Internet files and Cookies. Click Delete. Click OK. 

If the problem persists, you can call cat 310-370-6243.

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